Help Centre
Browse our FAQs and helpful resources to find answers to your questions.
FAQ
Is Marcan free to use?
Yes. Marcan is free to join and use for Canadian manufacturing and industrial businesses. You can create accounts, browse the Company Directory, explore the Industrial Storefront, and post sourcing requests without subscriptions, commissions, or paywalls on the platform itself.
Who can use Marcan (e.g. Canadian manufacturing focus)?
Marcan is built for Canadian manufacturing and industry — job shops, contract manufacturers, distributors, OEMs, and related suppliers. You can sign up as a buyer or supplier to search the ecosystem; buyer and supplier accounts can post sourcing requests (RFQs). Company profiles in the directory, supplier onboarding, and storefront selling are meant for organizations that operate and serve customers in Canada.
What is the difference between a buyer account, a supplier account, and a storefront seller?
A buyer account is for procurement teams who want to search the ecosystem, use the directory, and publish sourcing requests (RFQs). A supplier account is the full network path: company profile in the directory, RFQ visibility, optional AI-assisted setup from your website, storefront-style listings, and the same ability to post outbound sourcing requests (RFQs) as a buyer account. A storefront seller is focused on listing surplus materials, parts, or equipment in the Shop with a lighter storefront onboarding. Paths are started from Sign Up; buyer and supplier or storefront flows use separate onboarding steps.
What is the AI search on the home page for?
The large prompt on the home page lets you describe what you need in plain language (for example capabilities, certifications, or industries). Submitting it takes you to Marcan's search experience so you can discover relevant companies and content from that query instead of typing exact keywords alone.
What is the Company Directory and how do I use it?
The Company Directory is a browsable list of supplier company profiles — capabilities, certifications, industries, locations, and public contact details when provided. Open it from the sidebar, filter or explore listings, and click through to a company's profile to learn more and reach out directly.
How do I become a supplier and get a company profile in the directory?
Start from Sign Up and choose the supplier path. Complete the onboarding form (website import or manual). Once your profile is submitted and active, your company can appear in the Company Directory and be discoverable alongside your listings and RFQ-related activity as applicable.
How does the website URL / AI import work for building my supplier profile?
You paste a public https:// URL for your company website. Marcan uses automated extraction to pull structured hints about your business — such as capabilities, location, and services — into the supplier onboarding flow. You always review and edit those fields before your profile is finalized; nothing is published without your completion of the wizard.
What if I don't have a website or prefer to enter my details manually?
During supplier onboarding, choose the manual path instead of import (the link offered next to the website field). You'll step through the same company, capability, and contact sections yourself. You can also find it here Become a Supplier (manual start).
What are sourcing requests (RFQs) and how do I post one?
Sourcing requests are structured RFQs describing parts, materials, services, quantities, or timelines you need. Signed-in buyers and suppliers can create them from the Post Request flow (when signed in). Other users can discover your request and contact you using the details you choose to display. You can track what you've published from My Account and the My Posts areas.
How do I contact a company I find on Marcan?
Open the company's directory or storefront profile and use the RFQ email, phone, or website they list. Shop listings and sourcing requests show the contact fields each party opted into. Marcan does not host in-app messaging for negotiations — you reach out directly by email or phone.
Does Marcan handle payments, shipping, or contracts between users?
No. Marcan is a discovery and connection layer: profiles, listings, and RFQs help you find each other. Pricing, invoicing, shipping, quality terms, and contracts are agreed directly between buyers and suppliers. Always perform your own diligence before placing orders or sharing sensitive information.
Who do I contact if something breaks?
Use the Contact Us page to send a message describing what went wrong. We use that channel for technical issues, account questions, and feedback about the platform.
Resources
- Terms of Service
- Video TutorialsComing Soon
- User Manual (PDF)Coming Soon